preloader
L O A D I N G
Loading current time...

About Us

SupportX provides participant-centred NDIS supports focused on safety, independence, and everyday wellbeing.

Have a Question?

+61 410 848 078

Chat with SupportX on WhatsApp
Home / About Us

About Us

About
About
ABOUT OUR SUPPORT

Who we are

We are a registered NDIS support services provider with a strong history of disability advocacy and person-centred support. We support people with disability and their families through practical, flexible services that respect each participant’s goals, choices, and needs.

We offer individualised services, including accommodation support, employment assistance, community engagement programs, social activities, group participation, and more. Our aim is to enhance quality of life and create meaningful opportunities for people with disability. We are driven and sustained by our vision, purpose, and values.

Registered NDIS Provider
NDIS Quality and Safeguards Compliance
Melbourne Based

Am I Eligible?

Find Out What Support You Are Eligible To Apply For

Have a Question?

+61 410 848 078

OUR VISION AND PURPOSE

Vision, Purpose and Values

Vision

Creating an inclusive world built on trust, respect and equality, where people with disability live the life they choose.

Purpose

SupportX partners with people and their communities to support life-enhancing opportunities for everyone to live, work and belong in an inclusive world.

Values

Our commitment to inclusion and choice is built and sustained by:

  • Respect and Equality
  • Trust and Honesty
  • Creativity and Innovation
  • Adaptability and Flexibility
  • Tenacity and Resilience
  • Partnership and Collaboration
WHY SUPPORTX

Why Families Choose SupportX

At SupportX, we believe every participant deserves support that is respectful, flexible, and tailored to their individual goals. We take the time to understand your needs and work alongside you to provide services that help you live more independently and confidently.

Person-Centred Care

Every support plan is tailored to your unique goals and lifestyle.

Reliable & Compassionate Staff

Our team is committed to providing respectful and consistent care.

Flexible Support

Support when you need it, with services designed around your schedule.

Melbourne Local

Proudly supporting individuals and families across Melbourne.

feedback

Participant and Family Feedback

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Are you accepting new participants?

Yes. We are currently welcoming new NDIS participants across Melbourne.

Can I switch from another provider?

Yes. We make switching as smooth as possible. We can guide you through every step. You can transition at your own pace, even starting with just part of your supports while you keep another provider for the rest.

We welcome your existing team to join SupportX, provided they meet our compliance requirements. The transition is usually quick and supportive.

What qualifications do your support workers have?

We focus on skills, experience and the right fit for you over formal qualifications, although most of the support workers we hire have a Cert IV or higher. Every worker completes our thorough onboarding, including client-specific training tailored to the person they'll be supporting.

Every staff member must have a current NDIS Worker Screening Check and up-to-date First Aid and CPR before they start. In Victoria, the Worker Screening Check covers the police check requirement. Working with Children Checks depend on your specific situation; we'll talk you through what applies.

How quickly can services begin?

We'll aim to contact you promptly and discuss available support options based on your needs.

Do you support people with complex needs?

Yes, it's one of the things we do best. We're registered for high-intensity and behaviour support, we have a nurse educator on staff, and we're great at grappling with complexity rather than shying away from it.

Video One
  • Registered NDIS Provider
  • NDIS Quality and Safeguards Compliance
  • Melbourne Based