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SupportX provides participant-centred NDIS supports focused on safety, independence, and everyday wellbeing.

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Questions and Answer

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Find clear answers about joining SupportX, changing providers, worker requirements, service commencement and complex support across Melbourne.

FAQ

Are you accepting new participants?

Yes. We are currently welcoming new NDIS participants across Melbourne.

Can I switch from another provider?

Yes. We make switching as smooth as possible. We can guide you through every step. You can transition at your own pace, even starting with just part of your supports while you keep another provider for the rest.

We welcome your existing team to join SupportX, provided they meet our compliance requirements. The transition is usually quick and supportive.

What qualifications do your support workers have?

We focus on skills, experience and the right fit for you over formal qualifications, although most of the support workers we hire have a Cert IV or higher. Every worker completes our thorough onboarding, including client-specific training tailored to the person they'll be supporting.

Every staff member must have a current NDIS Worker Screening Check and up-to-date First Aid and CPR before they start. In Victoria, the Worker Screening Check covers the police check requirement. Working with Children Checks depend on your specific situation; we'll talk you through what applies.

How quickly can services begin?

We'll aim to contact you promptly and discuss available support options based on your needs.

Do you support people with complex needs?

Yes, it's one of the things we do best. We're registered for high-intensity and behaviour support, we have a nurse educator on staff, and we're great at grappling with complexity rather than shying away from it.

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Are you accepting new participants?

Yes. We are currently welcoming new NDIS participants across Melbourne.

Can I switch from another provider?

Yes. We make switching as smooth as possible. We can guide you through every step. You can transition at your own pace, even starting with just part of your supports while you keep another provider for the rest.

We welcome your existing team to join SupportX, provided they meet our compliance requirements. The transition is usually quick and supportive.

What qualifications do your support workers have?

We focus on skills, experience and the right fit for you over formal qualifications, although most of the support workers we hire have a Cert IV or higher. Every worker completes our thorough onboarding, including client-specific training tailored to the person they'll be supporting.

Every staff member must have a current NDIS Worker Screening Check and up-to-date First Aid and CPR before they start. In Victoria, the Worker Screening Check covers the police check requirement. Working with Children Checks depend on your specific situation; we'll talk you through what applies.

How quickly can services begin?

We'll aim to contact you promptly and discuss available support options based on your needs.

Do you support people with complex needs?

Yes, it's one of the things we do best. We're registered for high-intensity and behaviour support, we have a nurse educator on staff, and we're great at grappling with complexity rather than shying away from it.

Video One
  • Registered NDIS Provider
  • NDIS Quality and Safeguards Compliance
  • Melbourne Based